FAQs

 

I need help in the design studio

Add Text

Adding text to a design is easy. Simply Click on the "Add Text" button in the Design Studio. This will cause an "Insert Text Here" window to open where you can type the text you want to appear on the garment. .

Edit Text

To edit text on a design, first select the text by clicking on it. This will cause the properties of the text to appear to the left of the design. You can change the text, font, color, spacing, etc., from the properties box.

Add Clip Art

To add Clip Art to your design, start by clicking on the "Clip Art" button in the Design Studio. A list of Clip Art categories will appear. Click on a category and the clip art for that category will appear. Click on the desired Clip Art and it will appear on your garment. You can now move, resize, rotate and align your Clip Art. You can also upload your own Clip Art by clicking the "Upload Image" button in the Design Studio.

Edit Art

To edit artwork on a design, first select the artwork by clicking on it. This will cause the properties of the image to appear to the left of the design. You can change the art, direction or color from the properties box.

Delete Art or Text

To remove art or text from your design, click on the element you wish to delete on the template image or in the layers section. This will select the elements layer. Click on the "Delete" button to delete the element from your design.

Change The Layer Order

To adjust the order of the layers, click on the "Edit Layers" button in the Design Studio. Select the layer of that element in the layers section. Click on the up or down arrow in the layers section to move that layer up or down in the stack.

Scale Art or Text

To make the art or text in a design bigger or smaller, start by clicking on the element you want to resize. When an element is selected, white boxes (handles) appear on the corners of the outlined element. By clicking on one of the white handles and holding the mouse button down, you can move the mouse to scale the element..

Position a design on the Garment

To change the position of a design on a garment click on design or element in a design. This will select that design or element. Simply hold the mouse button down and move the design or element to a new location on your garment.


Payment

Can I pay with Credit Card?

Yes. We accept Discover, Visa, Mastercard and American Express credit card for payment. Please submit accurate information; the billing address you enter must match the address your credit company has on file. Your order will not be processed without good credit card information..

Do you accept Purchase Orders?

No.

Products

How do I choose different products?

In the Design Studio, there are two ways to accomplish this. 1) Click the “PRODUCTS” button. This will activate a products cover flow where you can select different garment options. 2) Click the “PRODUCTS” link in the header bar. This will take you to the Product Categories where you can select products and add designs..

Where can I find a sizing chart?

In our online store, after you click on a product you can scroll down under sizes and you'll find a size chart! If you cant find it, please contact us and we can send one to you!.

I don't see a specific style or brand that I want in your store.

If you're looking for a specific product and you don't see it in our store, please contact us right away. We have hundreds of products in our store but can help you find exactly what you're looking for!

Pricing

How do I get a quote?

Once you have finalized your design and are ready to place an order, simply click on the green "ADD TO CART" button. Enter the quantities and sizes you would like and click the "UPDATE ITEMS" button. The price will be displayed in the shopping cart.


Shipping

How much is shipping?

Free! Shipping is free on all standard ground orders!

Do you accept special shipping requests?

In some cases, yes. Contact customer service with your order number.!

Can I ship my order internationally?

No. We only ship orders domestically.

When will I receive my order?

All orders will be delivered within two weeks from the date of your order.

Will you ship my order without payment?

Your order will not be processed without full payment. We do require resolution of any payment issues (e.g. additional garment or ship costs, bad payment information) before we ship your order. We will always contact you if there is a problem.

Orders

Do I have to order online?

Of course not! You can order either online or over the phone. Just give us a call and we'll take care of you! Call (888)355-7729

Why does my order status say "Pending Auth"?

If the status of your order is PENDING AUTH, this simply means your order is being processed through our order authorization system. If we need any additional information from you in regard to your order, we will contact you via phone or email.

How do I add notes to my order?

In the Shopping Cart, there is an add special instructions option next to each product. You may type your special instructions within.

Can I add more products once my order has been placed?

We will do our best to accomodate you. You can add shirts to your order but there is a small window of opportunity to make changes. The sooner you let us know of additional sizes, the better. We recommend contacting your customer service rep by the second business day at the latest. You cannot add shirts to rush orders. Adding shirts may delay the production time of your order.

Artwork

How can I upload my own image?

In the Design Studio, click the “UPLOAD IMAGE” button. The following file types are supported: .PNG, .GIF, .JPG, .BMP, .TIF and .PSD.

When I upload artwork, there is a box behind the artwork. How do I make the box disapear?

The best option is to upload your artwork using an image format that supports transparency such as .PNG, .PSD or .GIF. If this is not an option, please add a note from the shopping cart saying you would like our artists to remove the box for you.>

How do I edit a design in my account?

Sign In using your email address and password. Click the “MY ACCOUNT” link in the header bar. Click “MY DESIGNS” in the left menu. From here, choose the design you want to edit and click the yellow “CUSTOMIZE IT” button. This will take you to the Design Studio where you can edit and save your design.

How do I delete designs from my account?

Sign In using your email address and password. Click the “MY ACCOUNT” link in the header bar. Click “MY DESIGNS” in the left menu. From here you can select a design and click the red “REMOVE” link to remove the design.

Printing

How do I get my artwork to be on the left chest?

In the Design Studio, simply click on “PRODUCT VIEWS” and “FRONT”. Once you have done this, you will be given four (4) options; full, left side print, left chest, right side print. Click the “LEFT CHEST” option.

How do I design on the back of the product?

In the Design Studio, click on “PRODUCT VIEWS” and “BACK”. Once you have done this, select the “FULL” option. You can now design on the back of your garment.

How do I create a design without using one of your templates?

Go to the Design Studio. Begin by clicking the “ADD TEXT” button or the “CLIP ART” button. You can now create a custom garment using our wide selection of fonts and clip art.

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